Terms and Conditions
Terms and Conditions for Aroma Lounge
These Terms and Conditions govern your use of the website and services provided by Aroma Lounge . By using our website and purchasing our products, you agree to these Terms and Conditions.
1. General Information
- Company Name: Aroma Lounge
- Website: www.aromalounge.com
- Contact Information: [email protected]
+39 351 335 0002
+94 72 7755535
2. Product Information
We strive to provide accurate and up-to-date product information on our website. However, we cannot guarantee that all information is free from errors. We reserve the right to modify or discontinue products, prices, and promotions at our discretion and without notice.
3. Pricing
All prices listed on our website are in Sri Lankan Rupees (LKR) unless otherwise stated. Prices are subject to change without prior notice, and additional charges may apply for shipping and handling, depending on the shipping method selected.
4. Order Process
- Placing an Order: By placing an order, you are making an offer to purchase a product from us. We reserve the right to accept or decline any order for any reason.
- Order Confirmation: After placing an order, you will receive an order confirmation email with your order details. This email does not constitute an acceptance of your order but rather a confirmation that we have received it.
- Payment: We accept various forms of payment, including credit/debit cards and online payment options. Payment must be completed before the order is processed.
5. Shipping and Delivery
Please refer to our Shipping Policy for detailed information on shipping methods, costs, and delivery times.
- Shipping Delays: While we aim to deliver all orders on time, we are not responsible for any delays caused by external factors such as weather, customs, or courier issues.
- Shipping Address: You are responsible for providing the correct shipping address at the time of checkout. We are not responsible for delays or losses due to incorrect address information.
6. Returns and Exchanges
- Damaged or Incorrect Items: If you receive a damaged or incorrect item, you must notify us within 24 hours of receiving the product. We will arrange a return, exchange, or refund, based on the situation.
- Return Policy: Due to hygiene reasons, we cannot accept returns or exchanges on opened perfumes. Unopened perfumes can be returned within 1 day of receiving the product. The product must be in its original packaging and in resalable condition.
- Return Shipping: The customer is responsible for return shipping costs unless the item is faulty or incorrectly shipped.
7. Limitation of Liability
- Product Use: Our products are for external use only. Always read the instructions and warnings on the packaging before use. We are not responsible for any adverse reactions to the products.
- Liability Limitations: To the fullest extent permitted by law, Aroma Lounge is not liable for any indirect, incidental, special, or consequential damages resulting from your use of our products or services, including any loss of profits, data, or business.
8. Privacy Policy
We value your privacy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information when you use our website and services.
9. Changes to Terms and Conditions
We reserve the right to update or change these Terms and Conditions at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. Please check this page regularly for updates.
By using our website and purchasing from Aroma Lounge, you agree to abide by these Terms and Conditions.